Identify and assess customers’ needs to achieve satisfaction.Manage large amounts of incoming phone calls.Inhouse training will be provided to the successful applicant. This position works intensively with the customer, dealers, and various Metalfab departments (Sales, Quality Control, Production, Engineering, & Purchasing) to ensure that the unit remains in an operable condition and to maintain the customer’s level of satisfaction with the unit. Metalfab LTD is currently seeking a qualified applicant to join our team as a Customer Service/Warranty Representative. Metalfab’s Customer Service Department is a key element in maintaining a quality relationship with the customer and also continuing the customer’s journey as started prior to the purchase. Over more than 50 years, owners of Metalfab fire trucks know that each purchase is a partnership of protection for themselves and their communities. is a manufacturer of Fire Trucks with vehicles in service throughout Canada and the United States through multiple dealers.
The Metalfab plant is located in Centreville, NB along the picturesque Saint John River Valley. The Metalfab team consists of welders, machinists, electricians, laborers, engineers and technologists, sales people, accounting personnel, and many other positions. Metalfab LTD offers great career opportunities within the field of manufacturing Fire Trucks.
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